Your statutory consumer rights are not affected
Access to and use of our website (“the site”) and the sale and purchase of products from the site are governed by terms and conditions of use and the terms and conditions of business set out below.
By using the site you are agreeing to accept these terms and conditions. If you do not wish to accept these terms and conditions, it is as simple as not using our site!
The site is operated and owned by Greenover Ltd, a company incorporated in England with the company number 05972665. Greenover’s registered business address is at Sigma House Oak View Close, Edginswell Park, Torquay, Devon, TQ2 7FF. VAT Number GB 118 75 1802.
Terms and Conditions of Use
- Copyright and trademarks
All site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this site are the copyright of Greenover Ltd and its affiliates, or their content and technology providers.
Permission is granted to electronically copy and to print in hard copy portions of the site for the sole purpose of placing an order with us or using the site as a shopping resource. Any other uses of materials on this site, including reproduction for purposes other than those noted above, modification, distribution or republication, without our prior written permission is strictly prohibited.
All brand names, product names and titles used in the site are trademarks or trade names of their respective holders. No permission is given in respect of the use of any of these names or titles and moreover any such use may constitute an infringement of holders’ rights.
- Linked sites
We are not responsible for the content of any off-site pages or any other sites linked to the site, nor have we reviewed any such site. If you link to any off-site pages or other sites without our prior written permission, such action will be at your own risk. We cannot be held responsible for the contents of any website which is electronically linked to the site which is not maintained by us.
- Material you provide to us
If you send ideas, remarks, questions, data, graphics or the like to the site through our submissions section, these will be deemed to be non-confidential and we will be entitled to use or disclose the submissions in any manner whatsoever, without liability or notice to you. The submissions or any other information you send to the site should not be, or contain, material which is offensive, pornographic, defamatory, blasphemous, unlawful or likely to infringe any applicable law, whether this be civil, criminal or religious. You agree that all the material submitted to us is original to you and not copied in whole or part from any third party. Please do not send anything which is required to be kept confidential.
- Competitions terms and conditions
We may run competitions through our social platforms or on our website, in which case, unless stated otherwise, the entrant must follow the following conditions.
Entrants must be 18 or over.
Employees of Greenover Ltd group of companies, their agents and families are excluded from entering the draw.
Those professionally associated with the promotion and their families are excluded from entering the draw.
Entry into the competition confirms your acceptance of these terms and conditions and your agreement to be bound by the decisions of Greenover Ltd
Entry is strictly limited to one entry per person. Entries from agents or third parties are invalid. Proof of sending is not regarded as proof of receipt.
Greenover Ltd cannot be held responsible for entries lost, delayed or unclear
The winners will be selected at random from all the entries received before the closing date and time.
The winners may also be contracted by the promoters' agents or third parties to arrange provision of the prize.
Winners will be notified by private message within 14 days of the closing date.
Should Greenover Ltd be unable to contact the winners, or the winners fail to accept the prize by email or phone call within 14 days, another winner will be selected at random.
The winners agree to the use of their name, photograph and disclosure of country of residence and will cooperate with any other reasonable requests relating to any post-winning publicity.
There will be no cash alternative to the started prize. Greenover Ltd reserves the right to offer a similar prize or prize of equal value, if the stated prize is unavailable.
The judges’ decision is final.
Terms and Conditions of Business
- Sale and purchase
We will sell you and will purchase products subject to our terms and conditions of business set out below. The contract in respect of the products supplied by us to you comes into existence when your order has been accepted by us. For the avoidance of doubt, receipt of an order via our site does not constitute acceptance of an order.
Greenover Ltd is a retailer and we do not provide goods for resale. We reserve the right to investigate and cancel any orders that we believe are for this purpose.
We may restrict the maximum quantity of an item that can be ordered per customer. Any attempt to breach these restrictions may result in the suspension of your account.
All prices are quoted in pound sterling and are inclusive of VAT unless otherwise specified.
Prices are subject to any changed to rate or applicability of VAT.
All items prices are exclusive of delivery and packaging, unless otherwise stated. Details of our delivery charges are found in our “Shipping Information” section.
Prices are correct at the time of order only and relate to internet purchases only. All orders for products are subject to availability and we may reserve the right to refuse to supply any particular person.
Rockymountainuk.com charges your payment card when you place your order. To ensure there are sufficient funds to pay for your order, your bank reserves the required amount in your account, This is common practice amongst mail order retailers.
The value of the reserved funds will not be available to spend on your card for the duration of the reservation and will therefore affect your available funds. In normal circumstances, the reserved amount will be paid to us when your order is dispatched.
If your order request is unsuccessful we advise your bank to release any reserved funds. Unfortunately not all banks currently have the ability to process this cancellation, so any reservations will naturally expire (usually within 4-5 days) and the funds will be made available for you to spend.
Your order will not fail if your reservation expires before dispatch but it may mean that we have to contact you for an alternative form of payment.
- Passing of property
We will retain the property in the products until full payment has been made by you and has been received by us.
- Passing of risk
The risk in the products will pass to you on delivery, this is further explain in section 6 below.
Simply head over to our Shipping Information section to see costs and more details!
Any date or period for delivery will be considered as indicative only, although it is our policy to try to fulfil standard delivery orders within 5 working days and name day deliveries on the specified day. Standard delivery orders containing items weighing more than 20kg or to remove or rural address may take longer to deliver. We cannot be held responsible for delays in the delivery cause by our suppliers, courier or any other third party.
All products are sent by one of our couriers.
You bear the risk once the products have been signed for / delivered.
The cut off for orders to be shipped the same day is 12:00pm. If you place an order after 12:00pm on a Friday or anytime on Saturday, Sunday or a bank holiday Monday please be prepared for this to ship on Monday / Tuesday, with the very earliest delivery date of Tuesday / Wednesday.
We try our best to dispatch all orders within 1 business day, however, during busy periods please be aware that this may take slightly longer. This means that if you place your order during the weekend, we will aim to ship on Monday or the next available business day. Unfortunately we do not ship on Saturdays and Sundays. Next day delivery is not guaranteed on any day and is non-refundable by us or the courier.
Any orders which are cancelled after the daily cut off point may be subject to a restocking fee.
Customs charges, imports fees and tariffs
International orders may be subject to import fees, customs duties, value added taxes (VAT), etc. These costs are NOT included in the shipping costs you pay when you place your order with us. These costs are the responsibility of the customer. Dogg cannot provide information about these fees. Please contact your customs office for detailed information. If you refuse a package at customs, customs will either destroy it or send it back to us (we have no control over this). If they destroy it, you will not be entitled to a refund. If they send it back to us, we will only refund you for the products(s) cost if the product is undamaged. We will NOT refund the cost of shipping the product or having the product shipped back to us.
You will inspect products within a reasonable time after their receipt and you will be deemed to have accepted the products unless you notify us in accordance with paragraph 8 below that you want to cancel your order or you notify us in accordance with paragraph 9 below that the products are faulty. If no such act is taken, we will consider the products being as described, of satisfactory quality and fit for their purpose and may not accept any rejection or cancellation at a later date. Your statutory consumer rights are not affected.
- Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us [Email: firstname.lastname@example.org or you can write to us at Greenover Ltd. (T/A Rocky Mountain UK) Unit A3, Westfield Business Park, Paignton, Devon, TQ4 7AU, United Kingdom or call us on +44 01803 558885] of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least ex-pensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than –
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
- Faulty items
Items faulty at the point of sale:
Any item that was faulty at the point of sale may be returned for free repair, replacement or refund, provided you have the original receipt or alternative proof of purchase and the faulty item is returned complete with all components.
For items to be returned more than 6 months after the time of purchase the same above applies but in addition, evidence of fault at the time of sale will be required.
Please note that you will not be entitled to a repair, replacement or refund in respect of fair wear and tear or if the manufacturer of the product declines the claim. Please return the original and complete packaging.
Please refer to our returns procedure for details of how to return these items purchased from our site.
Faults developed within the warranty period
If a product develops a fault within the warranty period assistance will be provided by way of spares or a repair depending on the type of product purchased. Wear and tear is not covered by the manufactures warranty.
Specific requirements relating to certain product categories
All wheeled goods, bikes and outdoor play equipment.
Please note any faulty wheeled goods, bikes and/or outdoor play equipment must be returned to a Greenover Ltd store where a qualified member of staff will assess the fault.
It is advisable to contact the store you are returning the item to, to ensure there will be a member of staff available to check your items.
Simply head over to our Returns and Warranty section to process your return!
Please not that if you wish to return an item for a refund, exchange or credit then you will be responsible for the delivery costs back to us, unless the item has been sent incorrectly, deemed damaged or faulty prior to returning. Your item must be returned within 30 days of purchase and be in original packaging, as new, Please be aware that the items received back to us that have been used or do not come with complete retail packaging, may be subject to a restocking fee which will be deducted from your final refund amount. We reserve the right to reject your return if an item has been used significantly, beyond resale.
We will take an item back if it is in as new condition, in its original packaging and unused. We will need your name and order number clearly visible on the label or written somewhere on/within the package. Once received we will issue a refund within 3-5 working days.
This excluding custom builds. As the custom built scooter is made to order, parts of the build can be internally marked and the original packaging removed, this deems the product un-sellable and therefore cannot be fully refunded. We may be able to accept the return of a custom product for a partial refund or credit on your Rocky Mountain UK account.
Returns are only possible if you get in touch with us within a month (30 days) of placing your order.
Greenover LTD (T/A Rocky Mountain UK)
Unit A3, Westfield Business Park
Long Road, Paignton
Please note that some of our products and promotions may only be available in mainland United Kingdom and, as such, may be unavailable in the region or country from which you are accessing the site.
Most age recommendations and suitabilities on the site are a guide only,
If any part or parts of these terms and conditions are deemed invalid, void or unenforceable, then that part or those parts will be considered severable from these terms and conditions thereby not preventing the remainder from being enforceable or effective.
These terms and conditions may be revised at any time and we reserved the right to do so. You are, therefore, advised to keep up to date with the contents of these terms and conditions as revisions are binding upon you.
Nothing in these terms and conditions will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizens Advice Bureau.
All discount codes are only valid on full price items only.
- Governing Law
Your use of this site and any purchase by you on this site of any products will be governed by English Law.